Privacy Policy
At Wiregrass Counseling, your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your personal and health information when you visit our website or use our services.
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1. Who We Are
Wiregrass Counseling is a licensed mental health counseling practice based in Wesley Chapel, Florida. We are committed to maintaining the confidentiality of your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), Florida state laws, and applicable professional ethics.
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2. Information We Collect
We may collect the following types of information:
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Personal Information: Name, phone number, email address, and mailing address.
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Health Information: Information about your mental health, diagnosis, and treatment (if you become a client).
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Website Usage Data: IP address, browser type, pages visited, and time spent on our website (via cookies or analytics tools).
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Communication Data: Emails, contact form submissions, or messages sent through our website.
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3. Mobile Messaging Privacy
We offer the option to receive important notifications and updates via SMS text message. You will receive text message appointment reminders and frequency may vary. Message and data rates may apply.​
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Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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Opt-out: If you wish to be removed from receiving future communications from Wiregrass Counseling, you can opt out at ant time by texting STOP.
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4. How We Use Your Information
We use your information to:
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Schedule appointments or respond to inquiries.
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Provide counseling and mental health services.
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Improve our website and services.
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Comply with legal and ethical obligations.
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5. Sharing of Information
We do not sell or share your personal or health information with third parties, except:
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With your written consent.
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As required by law (e.g., court orders, mandatory reporting of abuse or threats of harm).
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With service providers who help us operate our website or practice (e.g., HIPAA-compliant email or record-keeping services).
All third-party services we use are required to maintain HIPAA-compliant safeguards.
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6. HIPAA Compliance
As a healthcare provider, we comply with HIPAA regulations. This includes protecting your Protected Health Information (PHI) and providing you with a Notice of Privacy Practices upon beginning services, which describes your rights under HIPAA in more detail.
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7. Florida State Privacy Requirements
In addition to HIPAA, we follow Florida laws regarding confidentiality and mental health records, including limits on disclosure and your right to access or amend your records as provided under Florida Statute § 456.057 and § 394.4615.
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8. Security Measures
We use secure methods to protect your data, including:
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SSL encryption on our website
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Secure electronic health record (EHR) systems
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Password-protected devices
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Limited access to authorized personnel only
Despite these precautions, no method of transmission over the internet or electronic storage is 100% secure.
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9. Cookies and Analytics
Our website may use cookies and analytics tools (like Google Analytics) to understand how users interact with our site. These tools collect anonymous data and do not identify individual users. You can disable cookies through your browser settings.
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10. Your Rights
You have the right to:
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Access and receive a copy of your records
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Request corrections to your records
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Request restrictions on certain uses or disclosures
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File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact us directly at [Your Email Address or Phone Number].
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11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites.
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12. Children’s Privacy
We do not knowingly collect personal information from minors without parental or legal guardian consent.
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13. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a new effective date. Continued use of the website implies your agreement with the updated policy.
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14. Contact Us
If you have any questions about this Privacy Policy or your privacy rights, please contact us:
Wiregrass Counseling, PLLC
Terms and Conditions
1. Appointment cancellation Terms
While we understand that unforeseen things happen we ask that you give us 24 hours notice when needing to cancel your appointment. Wiregrass Counseling will charge a $50 cancellation fee when appointments are cancelled with less than 24 hours notice. Appointment reminders via email or text message are a courtesy and may not always be received with more than 24 hours notice of the appointment time. Clients who cancel three times may be subject to termination of services.
2. Mobile Messaging Terms and Conditions
By opting in, you agree to receive text message appointment reminders from Wiregrass Counseling. Message frequency varies. Message and data rates may apply. If you need support reply HELP or call 813-777-3872. Reply STOP to any text messages you receive from Wiregrass Counseling to opt-out at any time. For more information, review our mobile messaging privacy policy at
https://www.wiregrass-counseling.com/privacypolicyandterms
3. Client Eligibility
Clients are assessed and deemed appropriate for services based on various factors such as age, mental health condition etc... We are not equipped to treat clients who are experiencing active psychosis and/or severe substance disorder.
4. Tele-health Terms
Client will sign a consent to participate in telehealth sessions. While the technology we use is HIPPA compliant we can not guarantee complete confidentiality while providing services with technology. Clients are responsible to maintain their own confidentiality and privacy when participating in tele-health services.
5. ESA paperwork
Clients requesting an ESA letter must be considered a client of Wiregrass Counseling. Client must be seen a minimum of three visits before ESA paperwork can be provided and based on therapist discretion and clinical judgement. Client must be actively engaged in the treatment process. Client must have a documented mental health condition that significantly impairs daily functioning.
6.Disability paperwork and academic accommodations
Clients in need of disability paperwork will have an ongoing therapeutic relationship with a clinician at Wiregrass Counseling. Clients must be seen a minimum of 6 sessions. Clients must have a clinically supported mental health condition that significantly impacts major life activities. We do not provide evaluations for clients who are not active clients in treatment.
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